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Noun: "a delightful fulfillment of a need or desire"
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- 2013 — Thomas Eisenmann, ed. Managing Startups: Best Blog Posts, "O'Reilly Media, Inc." →ISBN, Essay 48 Recruiting Developers? Create An Awesome Candidate Experience, Dharmesh Shah, page 288
- ... is that it is simple and widely used as a way to measure customer satisfaction (or more accurately, customer delightion).
- 2016 — Dan Lyons, Laid-Off Tech Journalist Joins A Start-Up, Finds It's Part Frat, Part Cult, NPR: Fresh Air with Terry Gross (USA), April 5, 2016:
- Like, we engage in delightion (ph), which really meant delighting your customers, making them happy, doing anything you can to make the customers love your product and have a great experience.
- 2016 — Dan Lyons, Congratulations! You’ve Been Fired New York Times (New York, New York), April 9, 2016
- On the other hand, they didn’t go through weeks of training that felt eerily like a cult indoctrination, being told that they could use their “superpowers” to “change people’s lives” by spreading “delightion” to their customers.
- 2016 — Nancy Franklin, Book Review: ‘Disrupted,’ by Dan Lyons New York Times (New York, New York), April 8, 2016
- It wants to put its customers into a state of “delightion.”
2016, Dan Lyons, Disrupted: My Misadventure in the Start-Up Bubble, Hachette Books, →ISBN:They talk about engaging in “delightion,” which is a made-up word, invented by Dharmesh, that means delighting our customers.
- 2016 — Jena McGregor, What happened when ‘Fake Steve Jobs’ went to work for a real software company, Washington Post, April 18, 2016
- OnLeadership spoke with Lyons ... about ... how, exactly, one pronounces the word "delightion."