churn rate
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English
Noun
churn rate (plural churn rates)
- The annual percentage rate at which customers stop using a service, or employees leave a job (staff turnover).
- 2020 January 2, Paul Stephen, “A great place to work”, in Rail, pages 28–29:
- These include higher performance levels, increased customer satisfaction and better business results, plus a range of other metrics such as staff churn rate, gender pay gap, industrial relations and staff satisfaction.
References
- “churn rate”, in Lexico, Dictionary.com; Oxford University Press, 2019–2022.