Hello, you have come here looking for the meaning of the word
mystery shopping. In DICTIOUS you will not only get to know all the dictionary meanings for the word
mystery shopping, but we will also tell you about its etymology, its characteristics and you will know how to say
mystery shopping in singular and plural. Everything you need to know about the word
mystery shopping you have here. The definition of the word
mystery shopping will help you to be more precise and correct when speaking or writing your texts. Knowing the definition of
mystery shopping, as well as those of other words, enriches your vocabulary and provides you with more and better linguistic resources.
English
Verb
mystery shopping
- present participle and gerund of mystery shop
Noun
mystery shopping (countable and uncountable, plural mystery shoppings)
- The practice of using mystery shoppers to evaluate a business.
1990, James L. Heskett, Service Breakthroughs:Younkers, a midwestern department store chain, carries out 12,000 mystery shoppings a year in support of its Satisfaction Plus quality and productivity effort.
1997, Peter Murley, Gower Handbook of Customer Service, page 151:We were also keen to learn more about “mystery shopping" (something that was popular in the United States) and how it might help us to provide specific 'service' related information to individual managers.
2005, Alan Marvell, GCE AS Travel and Tourism Single Award for Edexcel:Mystery shopping is used by many companies to assess the performance of their staff.
2012, Charles W. Lamb, Joe F. Hair, Carl McDaniel, Marketing:Mystery shopping is, therefore, classified as an observational marketing research method even though communication is often involved.