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A designated internal mediator in an organization whose duty is to assist members with conflictresolution and other problems and to serve as an independent consultant to recommend changes to policies or procedures to improve organization effectiveness, efficiency, and humaneness.
Usage notes
Derived from Swedish, where the suffix -man is not always gender specific. Nevertheless, the words ombud, ombuds, ombudsperson, and ombudswoman have been coined to remedy the perceived gender-specificity of ombudsman in English.
In Quebec, the office in government services is called protecteur du citoyen. A similar office in France is that of the médiateur, though its precise functions differ.
a designated internal mediator in an organization whose duty is to assist members with conflictresolution and other problems and to serve as an independent consultant to recommend changes to policies or procedures to improve organization effectiveness, efficiency, and humaneness.
From Old Swedishumbuds man or ombud(“representative, proxy”) + man. The origin of the word is found in Old Norseumboðsmaðr and the word “umbuds man”, meaning representative. The first preserved use in Swedish is from 1552.